1. Cancellation & Refund Schedule
Refund eligibility is determined solely by the time your cancellation request is received by PlayBox Kashmir via email.
| Cancellation Time | Refund |
|---|---|
| More than 24 hours before the scheduled booking time | 100% refund of the booking amount (excluding convenience fee) |
| 12 to 24 hours before the scheduled booking time | 50% refund of the booking amount (excluding convenience fee) |
| Less than 12 hours before the scheduled booking time | No refund |
| No-show or failure to utilise the booked slot | No refund |
2. Cancellation Procedure
All booking cancellations must be requested exclusively by email.
Please send your cancellation request to:
Your cancellation email must:
- Include your Booking Reference Number.
- Be sent from the same email address that was used to make the booking.
For security and fraud prevention purposes, cancellation requests sent from any other email address will not be accepted or processed.
3. Time of Cancellation
The applicable refund shall be determined based on the exact date and time your cancellation email is received in our inbox, irrespective of when it is reviewed or processed by our team.
4. Refund Processing
Where applicable, approved refunds will be processed to the original payment method used during booking.
Refunds are generally initiated within a reasonable period; however, the time taken for the refunded amount to reflect in your account depends upon your bank, card issuer or payment service provider.
5. Reserved Bookings & Partial Payments
If you booked a slot by paying a partial reserve amount (rather than the full booking amount) up front, with the remaining balance due later, the reserve amount you paid is treated the same as any other amount paid at the time of booking for the purposes of this policy.
If your booking is eligible for a refund under the schedule in Section 1 above, the reserve amount you already paid (excluding any convenience fee, which remains non-refundable as described in Section 6) will be refunded according to that same schedule. If your booking is not eligible for a refund, the reserve amount already paid is forfeited and any unpaid remaining balance is no longer payable.
6. Convenience Fee
Any convenience fee, payment gateway charge, platform fee or similar processing charge collected at the time of booking is non-refundable under all circumstances, including eligible cancellations.
7. Cancellation by PlayBox Kashmir™
If PlayBox Kashmir is unable to honour a confirmed booking due to maintenance, unsafe playing conditions, weather events, technical issues or other unforeseen circumstances, customers will be offered either:
- A full refund of the booking amount; or
- A complimentary rescheduling to another available slot.
8. Need Assistance?
For any questions regarding your booking or this policy, please contact us at:
Email: contact@playboxkashmir.com
Phone: +91 88994 49965
Please note that telephone support is available only for general enquiries. Booking cancellations are accepted exclusively via email in accordance with this policy.