1. Introduction
PlayBox Kashmir ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you use our website and booking service, how we use it, and the choices you have. By using our website or making a booking, you agree to the practices described here.
2. Information We Collect
When you book a slot or contact us, we may collect:
- Your full name.
- Your phone number.
- Your email address.
- Booking details such as the selected sport, facility, date, and time slot.
- Any special notes or requests you choose to provide.
We do not collect or store your full payment card details on our website. Payments are processed by our third-party payment provider.
3. How We Use Your Information
We use the information we collect to:
- Confirm, manage, and fulfil your bookings.
- Send you booking confirmations and important updates about your reservation.
- Respond to your enquiries and provide customer support.
- Improve our facilities, services, and website experience.
4. Sharing of Information
We do not sell your personal information. We may share it only with trusted service providers (such as our payment processor and email service) strictly to operate the booking service, or where required by law.
5. Data Security
We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Cookies
Our website may use essential cookies and similar technologies to keep the site functioning and to remember your booking progress. You can control cookies through your browser settings.
7. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you. To make such a request, please contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, write to us at ✉ contact@playboxkashmir.com .